Terms & Conditions
By accessing our website, you, the user, agree to use the terms and conditions set out here. These terms and conditions may change at our discretion at any time and without prior notice. All orders and purchases made through this site are governed by these terms and conditions. The purchase of merchandise through the my-iolite.com website is strictly limited to parties who can lawfully enter into and form contracts on the site in accordance with the laws of the Republic of Ireland. In accessing the website you agree that you will access the content solely for your personal, non-commercial use. All illustrations, designs, icons, graphics, photographs, pictures and any other items included in this website are the exclusive property of Oglesby & Butler Ltd and or Oglesby & Butler Technologies Ltd which are subsidiaries of Oglesby & Butler Group PLC unless otherwise stated. The terms and conditions of sale below relate solely to the purchase of goods from this website.
1. DEFINITIONS
In these Terms and Conditions:
- "Seller", "us" and "we" are references to Oglesby & Butler Ltd, owner of this website, which is an Irish Registered Company, Registration No. 124871, with registered offices at O’Brien Rd, Carlow, Co. Carlow, Republic of Ireland;
- "Buyer", "you" and "your" are references to the purchaser of the goods from us;
- "Goods" means the goods specified in the Seller's invoice;
- "Contract" means the contract between Seller and Buyer for the sale and purchase of the Goods which incorporates these Terms & Conditions;
- "Terms" means these terms and conditions;
- "Site" means the my-iolite.com website.
2. PURCHASING GOODS ONLINE
- In order to make purchases through the site, the buyer will be requested to register and provide personal details. In particular, buyers must provide their real name, phone number, e-mail address and other requested information as indicated.
- When ordering items, the buyer will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.
- When an order is made online, the order confirmation issued by the company clearing the credit/debit card payment does not constitute acceptance of your order by us. We reserve the right to check any discrepancies and an order will only be processed when it is verified by us.
- All orders are subject to acceptance and availability.
- Any error in the ordering process due to technical or other reasons beyond the seller’s control entitles us not to treat the order as being binding on us.
- Purchases made on the site are for the personal or gift use of the buyer only and are not to be used for re-sale.
- The site displays products, which form its collection. They are normally products that are in stock and available for dispatch, however on occasion certain products that are in particularly high demand will sell out quickly. Should this be the case, you can contact our customer care department at info@my-iolite.com who will be happy to add your details to the waiting list and contact you should the item again become available to arrange payment.
3. YOUR ORDER
- Once a choice has been made and the order has been placed, the buyer will receive an email acknowledging the details of the order. This email is NOT an acceptance of the order. Unless the buyer cancels the order in accordance with the seller’s Cancellation Policy, acceptance of the order and completion of the contract between buyer and seller will be perfected when we despatch the goods to you.
- The sale contract is therefore concluded in Ireland and the language of the contract is English. The contract will be subject to these terms and conditions and governed by Irish law and the buyer agrees to submit to the non-exclusive jurisdiction of the Irish courts in respect of any dispute that may arise under it.
- The seller reserves the right not to accept the buyer’s order in the event, for example, that we are unable to obtain authorisation for payment or that the item ordered is out of stock.
4. PRICE
- Prices shown on the site are in Euros. All prices and offers remain valid and as advertised from time to time. The price of a product displayed on the site at the time the order is accepted will be honoured.
- If the buyer is from outside the EU, you may also incur duties levied by the jurisdiction to which you have specified delivery.
- The cost of postage and packaging will be detailed before you enter your payment details.
5. PAYMENT
- Payment for Goods and for the cost of packaging and delivery where applicable must be made before the Goods are despatched.
- Payment can be made by Visa, Master Card and American Express. The seller will accept payment by cheque or money order in Euro only. In all cases, delivery will not occur until we are satisfied that the payment has cleared.
- If the issuer of the buyer’s payment card refuses to authorise payment to the seller, we will not be liable for any delay or non-delivery.
- All credit card transactions on this site are processed using Realex ®, a secure online payment gateway that encrypts your card details in a secure host environment. All data exchanged during the payment process is SSL secured (Secure Socket Layer). Look for the locked padlock icon at the bottom of your browser window to see if you're protected.
- The seller does not hold any credit card details on our site or in our customer database.
6. DELIVERY
- The seller will give the buyer an estimated delivery date for the goods but no such estimated times or dates provided by us are guaranteed.
- The seller will arrange for packing and we will decide on the method of delivery either by post or courier.
- The buyer will be asked to sign for any goods delivered, at which point responsibility for the purchased goods passes to the buyer.
- It is incumbent on the buyer to immediately check the goods and contact the seller if there are any problems with the goods. The buyer shall notify the seller within 48 hours of delivery, failing which the goods are considered checked and without problems.
- In the case that the goods have been damaged in transit, the buyer must keep all packaging, as this may be required when making a claim.
- The seller will not be liable for any loss, damages or penalty resulting from delay in delivery of the goods when such delay is due to causes beyond the reasonable control of the seller, including without limitation, supplier delay, force majeure, act of God, labour unrest, or fire. In any such event, the delivery date will be deemed extended for a period equal to the delay.
7. CANCELLATION, RETURN & EXCHANGE
- The seller’s aim is to ensure that the buyer is fully satisfied with the goods. If, for any reason, the buyer is not satisfied with the goods purchased from our website, the buyer has a right to cancel the contract within 7 working days from the date that you receive the goods. The buyer need not give any reason. The notice of cancellation has to be made in writing. In the event of cancellation, we require that you return the goods to us at your own cost.
- In order to help with the return of your order you may obtain a Return Number (RN) by emailing us at info@my-iolite.com within the cancellation period. This will serve as a notice of cancellation. This RN number should be written on your original invoice and on the return-shipping label.
- Our return address is detailed on a pre-printed label supplied with your goods. Failure to obtain an RN does not affect your statutory rights. Please return the cancelled goods to us by a secure means. Our address for all returns is “iolite, Oglesby & Butler Ltd, O’Brien Rd, Carlow, Co. Carlow, Ireland”.
- The buyer must take reasonable care of all goods in their possession and return them to us, with their original packaging, within 7 days from the cancellation date.
- In order to qualify for return, the goods must fulfil the following requirements:
- Goods or packaging may not have been used or damaged.
- Goods must be returned in their original packaging.
- The seller will make refunds of the purchase price, but excluding refund of postage and packaging costs to the buyer, in accordance with these terms within 30 days of the date of the notice of cancellation. All properly returned products will be credited to the original buyer excluding shipping charges. Refunds of international customs duties and sales taxes (if applicable) are excluded on shipments outside the European Community (EU).
- If the buyer needs to exchange an item for a different item you may cancel the order at anytime during the cancellation period by providing the seller with a notice of cancellation. The seller can only exchange an item for another, subject to availability. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check.
- In the event that the seller mistakenly sends goods, which do not match the order, or the quality of the goods sent is not up to standard, please contact the seller before returning any items. The seller, once the mistake or defect has been verified, will refund any transport costs incurred (both ways) upon receipt of the corresponding proof of purchase previously requested from the buyer. In the event of any failure to return any goods to the seller within the stipulated time limits, even though validly cancelled, we shall have the right to charge any costs of recovery of the goods.
8. REGISTRATION
In order to shop on the seller’s site all users must be registered. The details provided are saved in our database in order to process the order and to facilitate and speed up future purchases.
PRIVACY POLICY
- If an order is placed with us, we need to hold personal information including your name, email address, phone numbers and home address so that we can process and fulfil your orders.
- All data provided by buyers will be added to a Database which is the property of Oglesby & Butler Ltd and will be used:
- For purchase orders;
- To enable both easier use of the site and the purchase of goods;
- To inform buyers via e-mail and/or post of any new products, special offers and news on products offered on this site.
- The seller will not disclose that information to any third party without your consent, except for the purpose of processing the order and arranging delivery.
- The seller is committed to protecting the security and confidentiality of the buyer’s personal information by providing you with a safe and secure transaction environment when buying online. Credit card details are entered directly into our payment partner's systems and are neither transmitted nor held on the seller’s systems.
- The buyer’s personal information may also be checked with credit agencies to prevent fraud. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.
OPT-IN OPT-OUT POLICY
Users of this site may access, amend or delete any data filled in on the registration form at any time, whether in writing, via email to info@my-iolite.com, or letter sent by post to the following address, Oglesby & Butler Ltd, O’Brien Rd, Carlow, Co. Carlow, Ireland.
The seller may from time to time contact you by email with information on new products; special discounts or other information we believe may be of interest to you. Any e-mail we send you will contain an easy unsubscribe link from all future mail shots.
COMPLAINTS PROCEDURE
If you wish to make a complaint, you may do so by writing to us at:
Post: |
iolite®, |
| info@my-iolite.com |
LINKED WEBSITES
This website may provide links to third party websites that are not owned by Oglesby & Butler Ltd. All those sites are independent from my-iolite.com ( my-iolite.com) and therefore we have no control over and no liability for those websites and their contents with regards to their use.
OUR LIABILITY
The website is accessed and used at your own risk. Although reasonable efforts have been made to ensure that all details on the website are current and contains no inaccuracies or errors, no guarantees are made that the website's content will be error free, accurate and current at all times.
COPYRIGHT
The trademarks, copyrights and logo marks displayed on the site are copyright of Oglesby & Butler Group PLC unless otherwise stated.
These terms are the only terms and conditions on which we contract for the sale of goods and they form an integral part of the contract between us. If we agree to vary any of the terms, the variation must be in writing confirmed by our duly authorised representative and by you. If you disagree with our terms and conditions and/or with any other of the applicable provisions, you are not permitted to use the website. These terms do not affect your statutory rights. You can get more information about your statutory rights here.
Oglesby & Butler Ltd
O’Brien Rd
Carlow
Ireland
Phone: +353 5991 43333
Fax: +353 5991 43577
